How to Make and Cancel an Appointment

Care Navigation (Signposting)

Our reception team are highy trained and have a wealth of knowledge about when, where and if a patient needs to be seen by a health care professional. The receptionist will  ask for a brief outline of your problem when you ring to book an appointment.

This is because we have introduced “Care Navigation”. It means we have trained receptionists and clerical staff to help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...

 

 

Previously this service has been used to book appointments but due to Covid restrictions we have had to disable this  service for the time being.

To request a GP appointment navigate to the home page and use an E-Consult form. The practice staff or a clinician will get back to you within 48 working hours.

Request Repeat medication and view your medical reocrds through patient access

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

Due to Covid the surgery has had to change the way that we now work. 

On the day appointments are all telephone initially and if a clinician feels the patient needs to be seen they will arrange a time to come to the surgery. Phone lines open at 8am for the morning appointments and 2pm for the afternoon appointments. 

Appointments can be booked in advance up to 6 weeks with a GP, nurse or healthcare assistant.

Appointments are 10 minutes long and the doctors and nurses try to keep to time as far as possible. There are occasions when an appointment can run over time so please be patient if you have to wait. To keep the surgery running as smoothly as possible please remember the following points:

  1. please arrive on time for your appointment.
  2. please let us know if you cannot keep your appointment.
  3. please don't bring other family members or friends to be seen in your slot.
  4. please don't save up six problems for one appointment.

REMEMBER: ONE APPOINTMENT IS FOR ONE PROBLEM AND ONE PERSON!

If you have several problems or need more time please tell the receptionist who will ask the doctor when it would be convenient to offer you a longer appointment.

 

Telephone Advice

We offer a number of pre-bookable telephone appointments where patients can speak to a doctor or nurse. These appointments can be used to discuss test results or when patients require advice or reassurance on medical problems. All the doctors are happy to give telephone advice providing they are not actually consulting when you ring. If you need to speak to a doctor or another member of the primary care health team please ask the receptionist to put you through to the appropriate person or to suggest a time to call back. The receptionist will assist whenever possible by passing queries or messages to or from your doctor.

The Medical Centre, Greggs Wood Road 
Tel: 01892 541 444

The Old Bakery, Speldhurst 
Tel: 01892 863 040

eConsult

Since March 2021 the practice has been using E consult to consult with patients online. 

What is eConsult?

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in 3,330 NHS practices, eConsult gives millions of patients access to their own GP online (eConsult | Online consultation solution for NHS GP Practices). 

After you have submitted an eConsult form the practice will be in touch within 48 working hours.