Ordering a repeat prescription
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems ordering your prescription online?
Use the Patient Access Support Centre before you call us.
If you take certain medication on a regular basis, your doctor may authorise you to obtain repeat prescriptions from the surgery. Prescriptions are issued on the practice computer - this allows both us and you to have a record of all prescription items. Your prescriptions come with a tear-off section, which becomes the 'prescription request form'. This lists the names and doses of your medicines. Tick those medicines which you require and hand in or post the request to us.
Please register to be able to request your repeat medication on line, ask at reception or at the dispensary at Speldhurst. Access to the dispensary via email will be withdrawn. Online registration will also allow you to see other aspects of your medical history such as immunisations and allergies.
Please give three (3) working days notice to allow requests to be processed and monitored. eg if you put in the request on a Monday the medication should be available on Thursday.
The majority of prescriptions can be sent to a chemist that you use regularly, so that you do not need to come to the surgery to collect it, please let us know if you would like us to arrange this. If you post the prescription request form with a stamped, self-addressed envelope, the prescription will be posted back to you. Repeat prescriptions will generally be provided for one month at a time and issued for between three and six months before you are asked to see your doctor to re-authorise further supplies. Please make an appointment in good time so that you can be reviewed by your usual doctor.
Some of the local pharmacists are also able to offer a service whereby they manage the repeat medication of patients whose medical condition is stable. Discuss with your doctor the possibility of being included in this scheme. It would entail your seeing a doctor or nurse for six monthly check-ups/tests.
In order to avoid potentially dangerous errors we regret that we cannot take repeat prescriptions over the telephone. Written requests are accepted by post, email, fax or by dropping them into the surgery.
At Speldhurst we have a dispensary for those patients who live more than a mile from a chemist. The dispensary is open from 8.30am to 13.00pm and 2.30 to 6.00pm Monday to Friday.
If you have a query regarding medication please only call the surgery between the hours of 8.30 & 11.30
Quick & easy way to request repeat prescriptions!
1. Arrange to have your prescriptions sent electronically to a chemist of your choice, it is quick to arrange, just speak to a member of the reception team
2. Allow at least three working days for your prescription to be processed
3. If you are going away make sure that you check you have enough medication in advance of your trip
4. Register for online access to be able to request repeat medication
5. Remember that we need the request in writing and we will not take requests over the phone
6. If we are able to dispense to you from our Speldhurst surgery, make sure you use the service