Surgeries are always by appointment. The receptionists will do their best to arrange for you to see your doctor or any other member of the team at a time convenient to you, but there are one or two points we would ask you to bear in mind.
We only pre-book the first three of the doctors' appointments on any day. The remainder of the appointments are offered to patients on the day that they contact the surgery and we request that patients telephone the surgery first thing in the morning, ie from 8.00am onwards, to book an appointment for that morning or after 2pm to book an afternoon appointment. It is possible to pre-book an appointment by arrangement with a doctor. We always aim to offer patients an appointment that same day. However, if a patient requests to see a particular doctor, then this may not be possible.
Appointments are 10 minutes long and the doctors and nurses try to keep to time as far as possible. There are occasions when an appointment can run over time so please be patient if you have to wait. To keep the surgery running as smoothly as possible please remember the following points:
- please arrive on time for your appointment.
- please let us know if you cannot keep your appointment.
- please don't bring other family members or friends to be seen in your slot.
- please don't save up six problems for one appointment.
REMEMBER: ONE APPOINTMENT IS FOR ONE PROBLEM AND ONE PERSON!
If you have several problems or need more time please tell the receptionist who will ask the doctor when it would be convenient to offer you a longer appointment.
Urgent problems will always be seen the same day by the duty doctor. Appointments with our practice nurse are available most mornings and evenings. She is trained to deal with minor illnesses and injuries and will 'call in' a doctor if there are any complications.